CPR on BPR: Practical Guidelines for Successful Business Process Analysis
Part 2 of a series on Business Process Reengineering: Long Live Business Process Reengineering. In this Part, we discuss some practical steps for actually

flowchart on customer service feedback  Advantages to doing As-Is Flowcharts: People see the whole process, often for the first time Problem areas become easily visible People can vent about parts of the process that frustrate them People begin to offer improvement ideas after frustrations and problems are identified. The problems point to which process redesign principles are not being used Creates a shared understanding This phase produces definitions of customers and their performance expectations, processes, and performance measures;

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

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Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software@is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM@to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance@feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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