Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

free case study on customer service training  Business Trial Balance , Free Business Balance Sheet , New Balance Business , New Balance Business Strategy , Retail Self Service , Sample Business Balance Sheet , Business Unit Balanced , Balanced Business Model , Balanced Business Self Assessment , Balanced Business Test , Balanced Business Intelligence , Balanced Home Business . Executive Overview Whether it’s over the Web, email, at a kiosk, or on the telephone, countless customers are engaging in self-service. In the process, they’re helping

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