The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3
When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides

data flow diagrams of transport system  strategic change in your data services applications will ripple into telephony services in some way. In many cases, integrating telephony services will be a key business change enabler in and of itself. Worker Productivity Worker productivity will go up. Worker productivity will go down. There will be iterative cycles of improvement. Although your staff may be provided with new tools and new options that can enable them to work more effectively, don't overlook the learning curve. Most people learned

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