It’s About Process (or The Ability to Be Responsive)
Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations

disadvantages workflow based complaint management system  layer of communication. Other disadvantages would be the all too often black hole syndrome due to the lack of a single project/client/tasks/issues depository. Therefore, priorities are often managed on an inefficient (and often redundant or conflicting) one-to-one basis. The advantages of the new support model, with ResponsAbility providing a single repository of all cases (in a hub-and-spoke manner), start with collaboration and the ability for all parties to both instantly contribute to the

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Document Management System (DMS)

Document management systems (DMS) assist with the management, creation, workflow, and storage of documents within different departments. A DMS stores documents in a database and associates important information about the documents, to the documents (known as metadata). Most systems provide workflow engines to design and support document creation, publication, and usage. DMS solutions are often used by insurance and health care industries, government bodies, or other organizations processing high volumes of documents. 

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