The Impact of IT Service on Business Process Management
There are potential benefits of operating business process management (BPM) side-by-side with business service management (BSM). BPM and BSM are emerging

management by exception pdf  the Six Sigma quality management method for continuous improvement. Information analyzed by Centauri is used by business process owners who are accountable for the service of the business processes enabled by the IT service. Depending on the implementation, this data is presented through FuegoBPM or Centauri dashboards to provide a non-technical real-time view of how IT services are supporting business processes. Although an IT department may be responsible for IT services, it clearly makes sense for the

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