CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a

microsoft point of sale crack  graph indicates that although Microsoft had the highest BestMatch Factor overall, its scores were not the highest in four out of the nine sub modules in the model. Exact Software took first place in CRM Analytics and e-CRM, while Genesis Global Technologies took first place in Call Center and Customer Service and Industry Vertical Module Availability. The CRM Evaluation Center allows selection teams to drill into any area of the model to compare vendor strengths and weaknesses. Figure 5 Although

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