17 Rules of the Road for Customer Relationship Management
Customer relationship management (CRM) is more than a product@it’s a philosophy. That’s why, when it comes to CRM systems, it’s important to understand all the

multiple choice questions on customer relationship management  becoming more diverse, with multiple locations, employees who telecommute, and vendors who function as partners. The idea of customer has broadened to include a wide range of end users of different kinds of corporate information. For example, employees are customers when they need self-service information on 401(k) plans or other benefits. Shareholders are customers when they're looking for financial information. Vendors are customers when they need detailed specifications before they can proceed with

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